A passenger tweets to the Railway Ministry about the extra charges of the Waterbottle and the authorities respond!

Yet another example by Ministry of Railways who are making the best use of Social Media and resolving issues raised by Passengers. We have been these days hearing a lot of such incidents where travelers are reaching out to the Ministry by Twitter for the issues they face while traveling in the Trains.

Aklesh Sahani, was travelling from Mumbai to Vadodara in 12933-Karnavati Express on 19th March, when he noticed that the water bottle “Rail neer” sold by the Railway catering service in the train whose MRP is Rs/-15 was charged Rs/- 20. On objecting, the man who sold the bottle said he won’t give the bottle for Rs/- 15. Aklesh then tweeted to the Railway Ministry about the issue and received a call from the team within 15 minutes.

Within some time, the TC of the train along with the Manager of catering service/pantry car came to Aklesh and were sorry to him for the incident and told him they were not aware of the matter. They also refunded 5/- rs to each passenger who paid 20/- Rs for that bottle.



Don’t hesitate in reaching out to the Railways, when the Ministry is taking such applaudable and exemplary actions.

For any complaints while traveling in Indian railways, please reach out to the below mentioned respective twitter handles of your City.



7 Comments Add yours

  1. Aishwarya says:

    Awesome post! Thought I am not a huge fan of social media, its reach is unquestionable for sure! Glad that the Indian Railways is taking is seriously.

    Liked by 1 person

  2. That’s great! I love it when companies actually use their social media accounts to be helpful to their customers, rather than just sending out annoying marketing messages 🙂

    Liked by 1 person

    1. Polomi says:

      Good for us 🙂

      Liked by 1 person

  3. Now that was impressive. Tweets generating an immediate response. The power of social media expands….

    Liked by 1 person

    1. Polomi says:

      Yes!! Better if more people start using the social media responsibly.


  4. Polomi says:

    Good for you!


  5. Bhanu says:

    That’s amazing. I m gonna use that

    Liked by 1 person

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s